Consumers want businesses to have more human-like AI
Research has found most consumers have interacted with AI and would prioritise businesses with human-like implementations. The research, from Capgemini’s Digital Transformation Institute, found close to three-quarters (73 percent) of consumers have interacted via AI. Satisfaction with those who have experienced AI interactions is slightly lower, at 69 percent. Over two-thirds satisfaction is quite surprisingly high, especially when you consider how dissatisfied people typically are with...