Babylon Health lashes out at doctor who raised AI chatbot safety concerns

babylon health ai doctor safety gp at hand artificial intelligence

Controversial healthcare app maker Babylon Health has criticised the doctor who first raised concerns about the safety of their AI chatbot.

Babylon Health’s chatbot is available in the company’s GP at Hand app, a digital healthcare solution championed by health secretary Matt Hancock that was also integrated into Samsung Health since last year.

The chatbot aims to reduce the burden on GPs and A&E departments by automating the triage process to determine whether...

26 February 2020 | Bots

Babylon Health’s GP at Hand causes £21.6m funding gap

Babylon Health's AI-powered healthcare service GP at Hand has caused a funding gap in excess of £21 million just as further cuts are being made.

Health secretary Matt Hancock has championed GP at Hand since 2017. The digital service has come into question for providing unsafe recommendations, and for taking money away from surgeries already struggling with cuts.

The service has operated through the Hammersmith and Fulham Clinical Commissioning Group (CCG) across London....

24 May 2019 | Healthcare

Babylon Health erases AI test event for its chatbot doctor

Babylon Health has removed all traces of an AI test event it held last year to promote its chatbot doctor.

The company's GP at Hand app, which features the chatbot and can provide a video link with a doctor, was promoted by former UK digital secretary Matt Hancock and is backed by the NHS.

Furthermore, Samsung partnered with Babylon Health last year to integrate the service with compatible Galaxy devices

Babylon Health's AI-powered chatbot aims to provide...

12 April 2019 | Healthcare

Opinion: The risks of AI in remote medical consulting

With the increasing use of AI in healthcare, a warning from medical union MDDUS of the ‘inherent risks in remote consulting' offers a timely reminder of the potential dangers. Following our story yesterday on Samsung’s partnership with Babylon Health, an NHS consultant reached out with his (puzzling) experience of Babylon’s technology:

Just when you thought the @babylonhealth #AI #Chatbot couldn't get any worse...

I gave it the most basic of medical...

1 June 2018 | Healthcare

Samsung partners with Babylon Health to offer AI consultations

Samsung has partnered with Babylon Health to offer AI-powered medical consultations to its smartphone users via the ‘GP at Hand’ service. AI News first covered GP at Hand in November last year. “GP at Hand is a window into what the NHS of the future will look like,” said Dr Howard Freeman MBE, senior GP. “When innovative NHS GPs embrace Babylon's technology to make life better for their patients, the sky is the limit.” The service uses AI to determine if a patient’s symptoms...

31 May 2018 | Bots

GP at Hand: AI enables the world’s first 24/7 free healthcare service

AI is a key enabler in the launch of GP at Hand, a free NHS service from babylon health which provides 24/7 access to healthcare from a mobile app. GP at Hand aims to reduce the burden on GPs while also cutting the waiting time it takes for a patient to see a doctor from the current average of two weeks, to just a matter of minutes. Dr Howard Freeman MBE, senior GP said: “GP at Hand is a window into what the NHS of the future will look like. When innovative NHS GPs embrace babylon...

6 November 2017 | Healthcare