Google’s Duplex booking AI often relies on humans for backup
Google Duplex often calls on humans for backup when making reservations on behalf of users, and that should be welcomed.
Duplex caused a stir when it debuted at Google’s I/O developer conference last year. The AI was shown calling a hair salon to make a booking and did so complete with human-like “ums” and “ahs”.
https://www.youtube.com/watch?v=-qCanuYrR0gThe use of such human mannerisms goes to show Google’s intention was for the human to be unaware...