Not content with its impressive(ly creepy) Duplex demo, Google promises it’s not wanting to replace call centers with its latest AI demonstration. During the Google Cloud Next 18 conference, Google Chief AI Scientist Dr. Fei-Fei Li demonstrated a new AI system called Google Contact Center AI which – much like Duplex – sounded incredibly natural in its responses to human queries. Google seems to have learned its lesson from its Duplex demonstration and wanted to iterate that it’s not...