IBM study highlights rapid uptake and satisfaction with AI chatbots

A study by IBM released this week highlights the rapid uptake of AI chatbots in addition to increasing customer satisfaction.

Most of us are hardwired to hate not speaking directly to a human when we have a problem—following years of irritating voicemail systems. However, perhaps the only thing worse is being on hold for an uncertain amount of time due to overwhelmed call centres.

Chatbots have come a long way and can now quickly handle most queries within minutes....

27 October 2020 | Bots

Babylon Health lashes out at doctor who raised AI chatbot safety concerns

babylon health ai doctor safety gp at hand artificial intelligence

Controversial healthcare app maker Babylon Health has criticised the doctor who first raised concerns about the safety of their AI chatbot.

Babylon Health’s chatbot is available in the company’s GP at Hand app, a digital healthcare solution championed by health secretary Matt Hancock that was also integrated into Samsung Health since last year.

The chatbot aims to reduce the burden on GPs and A&E departments by automating the triage process to determine whether...

26 February 2020 | Bots

Google’s Duplex booking AI often relies on humans for backup

Google Duplex often calls on humans for backup when making reservations on behalf of users, and that should be welcomed.

Duplex caused a stir when it debuted at Google’s I/O developer conference last year. The AI was shown calling a hair salon to make a booking and did so complete with human-like “ums” and “ahs”.

https://www.youtube.com/watch?v=-qCanuYrR0g

The use of such human mannerisms goes to show Google’s intention was for the human to be unaware...

23 May 2019 | Bots

DeepMind thrashed pro StarCraft 2 players in latest demo

DeepMind’s AI demonstrated last night how its prowess in StarCraft 2 battles against professional human players has grown in recent months.

The live stream of the showdowns was viewed by more than 55,000 people.

“This is, of course, an exciting moment for us,” said David Silver, a researcher at DeepMind. “For the first time, we saw an AI that was able to defeat a professional player.”

DeepMind created five versions of their ‘AlphaStar’ AI. Each AI...

25 January 2019 | Gaming

DeepMind’s AI will show off its new StarCraft 2 skills this week

DeepMind has been continuing to train its AI in the ways of StarCraft 2 and will show off its most recent progress this week.

StarCraft 2 is a complex game with many strategies, making it the perfect testing ground for AI. Google’s DeepMind first started exploring how it can use AI to beat the world’s best StarCraft players back in 2016.

In 2017, StarCraft’s developer Blizzard made 65,000 past matches available to DeepMind researchers to begin training bots....

23 January 2019 | Gaming

Microsoft acquires conversational AI company XOXCO

Microsoft has announced the acquisition of Texas-based conversational AI firm XOXCO to amplify the company’s work in the field. XOXCO have been in operation since 2013 and gained renown for creating Howdy, the first commercially available bot for Slack. Microsoft believes that bots will become a key way that businesses engage with employees and customers. The company has undertaken many projects with the aim of unlocking their potential, to various success. Tay, for example, has...

16 November 2018 | Bots

Bill forcing AI bots to reveal themselves faces EFF opposition

A bill that would force AI bots to reveal themselves as not being human is facing opposition from the EFF over free speech concerns. Many were slightly disturbed by Google’s demo of its Duplex AI conducting a phone call and the other participant being unaware they weren’t speaking to a human. Less than a month later, Microsoft demonstrated it also had the same capabilities. There are clearly big changes ahead in how we interact, and not everyone is going to be happy speaking to a robot...

24 May 2018 | Bots

Experts warn AI poses a ‘clear and present danger’

A report by leading experts calls on governments and businesses to address the “clear and present danger” posed by unregulated AI. The foreboding report is titled ‘The Malicious Use Of Artificial Intelligence’ and was co-authored by experts from Oxford University, The Centre For The Study of Existential Risk, the Electronic Frontier Foundation, and more. Three primary areas of risk were identified: Digital security — The risk of AI being used for increasing the scale and efficiency...

21 February 2018 | Ethics

AI can now beat those pesky CAPTCHAs

We’ve all had to prove we’re not “a robot” at some point, but it turns out the robots can now fact beat those pesky CAPTCHA checks. Until now we’ve come to accept them as a necessary evil, but it seems CAPTCHAs are quickly becoming a waste of time. Whether it’s one that asks you to solve a simple math equation, copy a jumbled (and often utterly illegible) set of characters, or choose select blocks from a grid. At least, that’s according to research published in the journal...

27 October 2017 | Bots

Facebook’s CherryPi ranked sixth in ‘StarCraft’ tournament of AI bots

Facebook participated in a StarCraft tournament which pitted artificial intelligent “bots” against each other instead of humans. Facebook’s “CherryPi” AI bot ranked sixth in the overall tournament with 2,049 wins out of 2,966 games. The StarCraft AI competition made use of the original StarCraft PC game and its expansion, Brood War. The motive behind this was to evaluate the state of artificial intelligence and how it handles real-time strategy games. This genre poses a challenge...

12 October 2017 | Bots