A survey by research firm Gartner found that the use of AI in digital commerce companies is usually considered a success, with 70% of the organisations claiming very, or extremely successful, implementation of the technology. A total of 307 digital commerce organisations were surveyed for the study. These companies are currently using or piloting the technology to understand the adoption, value, success and challenges of AI in digital commerce. Organisations participated in this study were...

Gumtree, the leading classifieds website and app in the UK, has given a boost to its email marketing programme by increasing email open rates by 35%-50% through AI technology from Phrasee. For the new push, Gumtree teamed up with the AI innovator to revitalise their CRM strategy to ensure continued engagement from customers. Gumtree was seeing a decline in email marketing engagements and adopted different steps to resolve the issue internally.  However, nothing came to the rescue and...

One in four customer service and support operations will integrate chatbot technology by 2020, according to the latest analysis from Gartner. The use of chatbots – or virtual customer assistants (VCA), as Gartner puts it – will go up from just under 2% of operations as of 2017. The figures come from Gartner’s Customer Experience Summit, taking place in Tokyo. Gene Alvarez, Gartner managing vice president, argues chatbots should be more than informative, and instead enrich the user...

An oversubscribed Series B financing round organised by Rubikloud Technologies has fetched the company $37 million which will be used for the expansion of its retail AI solutions with offices in Europe and Asia. Rubikloud deploys AI applications to help retailers generate extensive revenue through the Rubikloud platform that enables automated OLAP data integration with legacy applications and data warehouses. Automated instructions are delivered by the platform to execution layers including...

UK-based Newsroom AI has unveiled a new platform for news publishers to aid them in providing a faster and personalised user experience, similar to Facebook newsfeeds. The platform works by effectively decoupling content management systems from the user-facing experience. It works by adopting algorithmic delivery models, and using machine learning and natural language processing to gain insights on a user’s content history, geo-location, time of day or expressed interests, to offer unique...

Datametrex AI Limited has made an update to its technology roadmap – and believes that blockchain can transform the business intelligence process at large. Serving as a plug and play solution for vendors, the Canadian IoT-based firm extends the life of Point of Sale terminals (POS), without having to upgrade them to new cloud-based devices through its DataTap technology. The DataTap technology captures all the sent data from the POS to the receipt printer, eventually sending it to the...

ConversionPoint Technologies, an AI-enabled eCommerce platform, has closed $2 million (£1.53m) in funding with private investors with the aim of expanding its sales and marketing capabilities. The firm, alongside strategic moves and acquisitions, is also planning to use the money to add several software and system developers to support the completion of its new customer facing portal and expand its capabilities around enterprise managed services. Robert Tallack, CEO of ConversionPoint...