Gartner estimates that AI won’t replace the workforce but instead will help to drive business value by supporting human decisions.
The use of AI to increase productivity rather than replace human workers will help to quell some fears around the adoption of artificial intelligence.
Svetlana Sicular, Research Vice President at Gartner, said:
“Augmented intelligence is all about people taking advantage of AI.
As AI technology evolves, the combined human and AI capabilities that augmented intelligence allows will deliver the greatest benefits to enterprises.”
Gartner is predicting the adoption of AI will generate $2.9 trillion in business value in 2021. Furthermore, it will deliver the equivalent of 6.2 billion hours of worker productivity over the same timeframe.
Currently, the leading business value of AI is decision support/augmentation, followed by agents. By 2030, Gartner predicts this overall ranking will remain the same but the gap between will grow significantly with decision support/augmentation accounting for 44 percent of business value, and agents representing 24 percent.
“The excitement about AI tools, services and algorithms misses a crucial point: The goal of AI should be to empower humans to be better, smarter and happier, not to create a ‘machine world’ for its own sake,” added Sicular. “Augmented intelligence is a design approach to winning with AI, and it assists machines and people alike to perform at their best.”
Decision support/augmentation will have little impact on the workforce, but that doesn’t mean workers have nothing to fear. Agents, the second biggest expected driver of business value, will inevitably cause some job losses.
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